FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

What are the shipping costs?

Vakume always offers free shipping on all orders placed on our website.

How long does delivery take?

Shipment of goods from our premises is generally made, for orders received by 09:00, on the same day as the order, while for orders placed after 09:00, it is made on the following day. If orders are placed on weekends or holidays, shipping will take place on the next working day.

When the package is handed over to the courier, we will send an email containing the tracking number to track the shipment.

Once the goods have been shipped, delivery to the customer takes place within 24/48 hours throughout Italy.

Do you ship internationally?

At the moment, we only ship domestically within Italy.

I haven't received my order, what can I do?

Please use the provided tracking number to track your parcel. If the delivery is marked as completed but you have not received the parcel, please contact the courier's customer support.

Payments

What payment methods do you accept?

We accept payments made with:

- Credit cards from VISA, Mastercard, Maestro, American Express, Union Pay, Bancontact, iDeal circuits. ). The amount is debited when the transaction is completed, and an automatic notification email is simultaneously sent to the customer's email address. In case of order cancellation, the amount will be refunded to the customer's bank account.

- Shop Pay

- Google Pay

- Apple Pay

- PayPal: you will be redirected to the secure PayPal page. You can then complete the payment directly from your PayPal account. The order amount is debited from your PayPal account when the order is placed. In case of order cancellation, the amount will be refunded to the customer's PayPal account.

How can I get the purchase invoice?

Please contact us at the email address: info@vakumehome.com, providing your order number and the invoice holder's details.

Returns & Exchanges

What is your return and refund policy?

Please visit our returns policy page

Can I exchange a product?

Returning or exchanging an item with Vakume is quick and easy thanks to our self-service return option. Log in to your account in the "My Orders" section to start the process.

You can exchange the purchased product for items of equal or higher price than the original one.

If you need assistance, our customer service team is always available to support you. You can contact us via the chat on our website or by email at info@vakumehome.com